There is no customer service. I have trouble getting a loaner and most of the time I get stuck in an old Ford Taurus.
I've been approaching this matter with an attorney, but it has gone nowhere. Audi claims that it does not fall under Lemon Law because the car has to be "undriveable". However, as I understand, if the car is in the shop over 30 days or for more than 3 times in NY state, it qualifies for Lemon Law. Where is the law?
I'm trying other avenues, and several attorneys now, because I think this is complete nonsense.